Delivery FAQs
Cook at home meal kits
Is the delivery tracked?
Your delivery is tracked and you will receive an email from the courier service confirming your order as well as a text message to your mobile phone with a delivery date and time.
When do you deliver the meal kits?
Our Cook at Home meal kits are delivered every Wednesday and Friday. For Wednesday deliveries, orders have to be placed before 5pm on the previous Sunday. For Friday deliveries, orders have to be placed before 5pm on Tuesday the same week.
Cloth wraps
Is the delivery tracked?
Your delivery is tracked and you will receive an confirmation email confirming your order as well as tracking number.
When do you deliver the cloth wraps?
Cloth wraps will be posted with first class recorded delivery upon order. Please note, if you order a cloth wrap and meal kit at the same time, they may arrive at different times.
General questions
Where do you deliver?
We deliver UK Nationwide, excluding the Scottish Highlands and Islands.
What is the delivery fee?
The delivery cost for all orders is £3.50.
My order was damaged, what should I do?
Please contact us at cookathome@cerurestaurants.com with your tracking number and forward to us your confirmation email with your order.
What if I don’t receive confirmation email or my order doesn’t arrive?
Please contact us at cookathome@cerurestaurants.com
Can I return my product?
Unfortunately our products are non-returnable.
What if I have another question?
Please contact our dedicated team via phone or email and we’ll be happy to help.
E: cookathome@cerurestaurants.com
T: 020 3195 3003